- I haven’t received a response from Nimbus Access Card?
Please check your spam/junk folder. Nimbus Access Card are usually quick to process your application however occasionally your reply can end up in spam.
- Do I have to pay for an access card?
No. The access card offers an option to apply for a Light Trail Digital Access Pass that is free of charge and lasts for the next three years. There is a paid option(£15) but this is for a physical access card and can be used at 2,500 venues and events across the country, including our Trails.
- Why have you switched to the Access Card?
We have moved to the Access Card as it enables us to easily understand your requirements and allocate the correct facilities based on the symbols on the card.
We believe this new system makes it easier for you, and for our team to provide you with the correct facilities to aid your festival experience.
- I need help with Nimbus/The symbols on my Access Card.
If you would like to speak to the Nimbus Access Card team about the symbols on your card, or any other issue they can help you with, you can reach out to them using the email here: hello@nimbusdisability.com
- Are baby changing facilities available?
Yes, there are baby changing facilities in the Christmas Village, at the start and end of the trail.
- Are there flashing lights?
The trail includes pulsing, flashing, and moving lighting effects, including strobes and lasers, that may affect people with photosensitivity.